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Privacy Policy

Introduction

Feed the Hunger (FtH) knows your personal information is just that—personal. The purpose of our Privacy Policy is to inform you about the steps we take to safeguard your information before, during, and after you visit our website, make a donation, or participate in any of our ministry activities. We hope that our efforts will not only make you feel more secure trusting us with personal information, but will also demonstrate our commitment to the transparency and accountability we have worked so hard to develop over our 50+ years as a ministry.

By engaging FtH through our website, email, Packathon events, mission trips, and/or other means, you are agreeing to the terms of our Privacy Policy explained below. If, after reading our Privacy Policy, you still have questions, please do not hesitate to contact us at privacy@feedthehunger.org. Also see the Questions or comments section at the bottom of this page.

What Feed the Hunger DOES NOT do

FtH does not share, sell, or exchange ANY of your personal information with ANY of our ministry partners or other organizations. PERIOD. All personal information you provide is kept confidential and is only used internally by FtH staff in the routine performance of their duties.

What personal information Feed the Hunger collects

FtH may collect personal information provided from individuals who engage FtH as a donor, supporter, volunteer, Packathon participant, newsletter/email subscriber, or traveler on a mission trip. This information can include:

  • Name, physical address, telephone number, and email address
  • Credit/debit card number, expiration date, and security code
  • Limited medical information IF traveling with FtH on a mission trip.

What anonymous (non-personally identifiable) information Feed the Hunger collects

FtH collects certain limited types of data from visitors to our website and from those who have signed up to receive emails from FtH. These data are used to compile internal website and email statistics that are not shared. Data we collect may include:

  • Language
  • General location (city, state)
  • Device type and/or device identifier
  • IP address (not connected with name)
  • Operating system type

How FtH uses your personal information

FtH uses the information you provide to carry out a variety of ministry and business functions, including:

  • Providing requested information about our ministry
  • Managing registration and attendance of Packathon events
  • Communicating with Packathon participants
  • Completing financial transactions. Credit card information is used ONLY to process donation transactions and is not retained for any other purpose.
  • Issuing donation tax receipts

How FtH safeguards your personal information

For electronic transactions, FtH uses up-to-date encryption software (including Secure Sockets Layer [SSL] technology) to protect personal and financial information. FtH does not see or retain credit card information provided electronically to our third-party payment processing companies. All other electronic information is maintained on our secure servers. Information provided on paper forms or printed copies of electronic documents is stored securely by FtH.

Use of cookies and online advertising

FtH DOES NOT utilize third-party advertisements on our website or in other electronic communications. Like many popular websites, our website does use “cookies” to collect small bits of information from your web browser when you visit our site. Cookies are a way for our site to identify your web browser so we can get a better idea of which areas of our website receive the most traffic. Cookies do not remove any information stored on your computer’s hard drive, nor do they transmit personal information like your email address. Your browser is likely configured to allow cookies from most or all websites; if you do not want to allow cookies from our website, you can change your browser’s privacy settings to block cookies (steps for blocking cookies vary depending on your browser type; consult your browser’s help menu for assistance).

Updating your personal information

We can best do our job as a ministry when the personal information you have given us is up to date. If your personal information changes, please let us know at privacy@feedthehunger.org. We will do our best to promptly change, add, or remove information from our records.

Accessing your personal information

You may contact FtH at privacy@feedthehunger.org to review, verify, or correct your personal information. Before disclosing your personal information, we may confirm your identity by requesting specific information from you. There may be legal or regulatory restrictions on disclosing certain personal information, and in some instances personal information may not have been retained or may have been destroyed. If we are unable to provide access to your personal information, we will inform you of the reasons why, respecting any legal restrictions in doing so.

Additional information for European Union citizens

If you are a citizen of a European Union country, recent changes in privacy laws under the General Data Protection Regulations (GDPR) have granted you additional rights regarding personal information and privacy. These rights include:

  • The right to correction;
  • The right to erasure;
  • The right to restrict processing;
  • The right to data portability;
  • The right to object; and/or
  • Rights in relation to automated decision making and profiling.

We will consider all requests that fall under the GDPR and respond in accordance with the law, subject to US law and any other regulations. If you have questions, concerns, or would like to make a request under the GDPR, please contact us at privacy@feedthehunger.org.

Links to other websites

FtH lists third-party ministry partners on our website with links to the partners’ sites, if provided. We display this information as a way to recognize our partners and the contributions they make to our ministry. FtH is not responsible for the privacy/security practices or content of third-party websites.

Changes to our Privacy Policy

FtH reserves the right to make changes to our Privacy Policy and may do so to reflect changes in technology and how we collect, store, or handle personal information.

Questions or comments

If you have questions or comments regarding our Privacy Policy or any other aspect of FtH’s handling of personal information, please contact us by email at privacy@feedthehunger.org, by phone at (888) 772-9634, or through the contact form on our website.

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Mailing Address

P.O. Box 2347
Burlington, NC 27216
Phone: (888) 772-9634
Fax: (336) 570-1392

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Privacy Policy

Feed the Hunger does not share or sell donor/support information with any other institutions. Furthermore, Feed the Hunger has taken the necessary precautions to secure all information transferred on-line.
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